At Luxulo, satisfaction of our customers is our top most priority. We do not want any inconsistencies or shortfalls when it comes to our products. But we are not involved in the returns or exchange criterion as of now (Only on manufacturing defects we maneuver return or exchange).
Since all our products are directly ordered from the boutiques or distributors, it is specially packed by us where return or exchange cannot be an option. Only when it comes to manufacturing defects that we can go ahead with the return since the product is at fault.